Office for National Statistics

Office for National Statistics

The move to Crown Hosting has been a slick process. The project began a number of months ago and it continues to be delivered as we would wish.

“The opportunity first became apparent through Government Digital Service tech leaders.

“But the reality of Crown Hosting was actually very different to the concept we had of it, and we wanted to investigate further so not to miss any opportunities. At the time we had no plans to pursue it until we saw the pricing structure and the strategic alignment, at which point we had a very valid reason to leave our existing data centre.

“There are no break clauses in the data centres that we are migrating from, but we decided to accelerate the process once we had understood the many advantages of using the Framework.

“Our investigations also led to site visits to see Crown Hosting’s data centres, which enabled us to understand how our servers would be configured within secure data rooms

“The move to Crown itself has not presented any challenges. In fact, it has been so smooth that we’re continuing to work with Crown to allocate further racks from our existing data centre estate.

“It been pretty easy process; we’ve found the experience a good one and have quickly built up good working relationships with the Crown Hosting team.

“Furthermore, the model has been very easy to understand. The way that we have worked together has been great, the service fantastic, and it is excellent value for money.

“Crucially, Crown has also provided ONS with the flexibility we required during the implementation process.

“After getting cables and equipment in, it has proved straight-forward in arranging for people and the third party support that we need to come in and fit out the environment that the hosting solution ONS has opted for.

“Crown also has a very pragmatic approach to site accessibility. Where this can sometimes be intrusively complicated we found that by giving Crown Hosting good lead-time, it was a smooth process. Security, while stringent, is also easier to navigate due to the various systems in place, meaning that those ONS people that are on the security list find access relatively simple, which in turn saves time.

“It is our longer-term view that our data centre requirement will continue to benefit from the comprehensive service provided by Crown Hosting and we are exploring the extent to which this could increase in the future.”